Hamilton Wood Artistry Return & Exchange Policy
Thank you for supporting Hamilton Wood Artistry. Because each woodturned piece I create is unique, I want to ensure you are completely satisfied with your purchase. Please review my return and exchange guidelines below.
Return Window & Eligibility
- You have 30 days from the delivery date to request a return.
- To be eligible, the item must be unused, unaltered, and in its original condition.
- Custom orders, commissions, and personalized items are final sale and cannot be returned.
Gifts & Holiday Purchases
- Extended Holiday Window: For unique items purchased as holiday gifts at my October art shows, I extend the return request window until January 15, 2027.
- Gift Credits: If the item was received as a gift and you wish to return it, you will receive a digital Square eGift Card via email for the original purchase value once I receive and inspect the item in its original, undamaged condition. This credit can be redeemed toward any future purchase at my in-person art shows.
- Standard Refunds: If a direct refund to a card is preferred, it can only be issued to the original purchaser’s payment method.
Safe Packaging Guidelines for Returns
Wood art is delicate and susceptible to temperature changes and impact. If you are shipping an item back to me, please follow these steps to prevent damage:
- Cushioning: Wrap the item first in a few layers (about 3) of white tissue paper, then in at least 2 to 3 layers of large-bubble wrap. If you are returning a bowl, fill the interior cavity with crumpled tissue paper or bubble wrap to prevent collapse.
- Box Placement: Center the wrapped item in a sturdy, rigid cardboard box. Fill all empty perimeter space with packing peanuts or tightly crumpled paper so the item cannot shift or touch the sides of the box.
- Sealing: Securely tape all seams of the box using heavy-duty packing tape.
Shipping & Refunds
- You are responsible for paying your own return shipping costs.
- I highly recommend using a trackable shipping service or purchasing shipping insurance. I cannot guarantee a refund if the returned item is lost or damaged in transit.
- Once I receive and inspect the item, I will notify you of the approval or rejection of your refund.
- Approved refunds will be applied to your original method of payment. Original shipping charges are non-refundable.
Exchanges
- I only replace items if they arrive defective or damaged.
- Because each of my woodturned pieces is one-of-a-kind, I cannot offer direct exchanges for identical items.
- If you would like to exchange an item for a different piece currently available on my website, please initiate a standard return. Once your return is processed and refunded, you can place a new order for the desired item.
Damaged Items
- Please inspect your order immediately upon receipt.
- If an item arrives damaged due to shipping, take clear photos of both the packaging and the damaged piece right away.
- Email these photos to chuck@hamiltonwoodartistry.com within 48 hours of delivery so I can process an insurance claim with the carrier or arrange a replacement solution.
How to Start a Return
To initiate a return, please contact me at chuck@hamiltonwoodartistry.com with your order number and the reason for the return.